M.M. Global Technologies (MMGT) maintains separate refund policies based on the type of Plan(s) purchased.
Subscription Plan Refund:
For Subscription Plans (Annual or other Unlimited Service Plan time periods), refund requests will be honored within the first 30 days of the subscription. Post 30 days, if MMGT has successfully resolved one or more cases, the Subscription Plan fees may not be fully refundable.
Single-Incident Plan Refunds:
For Single-Incident Plans:
Unused Single-Incident Plans must be used within 7 days of purchase. No refunds will be issued for unused Single-Incident Plans after 7 days.
A used Single-Incident Plan is eligible for refund if the issue/incident cannot be resolved by our technicians. In this case, refund requests must be made within 4 days of the last interaction with our customer service. If a refund request is not received within 4 days, the Single-Incident Plan will not be honored for a future issue/incident.